How can we help you?

Here you will find returns (30 days) & cancellation, frequently asked questions and our contact options.

Write directly

Didn't find your question? Get in touch – we usually respond within 24 hours.

How can I track my order?

Use the tracking link in your shipping confirmation or go to Track Order and enter your order number and email address.

How long does shipping take?

Within Germany, delivery typically takes 2–5 business days (depending on the shipping service). International delivery times may vary.

How does a return work?

You can find all the steps under Returns (30 days) & Cancellation . In short: Email us, package securely, and return the item—refund upon receipt.

What contact options are there?

The best way to contact us is by email at hello@mopestudios.com We also respond to Instagram DMs, but official support is handled via email.