How can we help you?

Here you'll find information on returns (14 days) & cancellations, frequently asked questions, and our contact options.

Write to us directly

Your question wasn't listed? Get in touch – we usually respond within 24 hours.

How can I track my order?

Use the tracking link in your shipping confirmation or go to Track Order and enter your order number & email.

How long does shipping take?

Within Germany typically 2–5 business days (depending on the shipping service). International delivery times may vary.

How does a return work?

You can find all steps on Returns (14 days) & Cancellation. In short: Email us, pack securely, return – refund after receipt.

What contact options are available?

Preferably by email to hello@mopestudios.com. We also answer Instagram DMs, but official support is via email.